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Terms and conditions


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PAYMENT AND SECURITY

Online orders are processed by PayPal (Visa, Master Card, American Express),

which guarantees the absolute safety of all shopping cart transactions carried out on Buygreenonline.ca We ship anywhere in Canada.

SHIPPING:

Orders are processed within 48 hours of the receipt acknowledgement. Canada Post’s expedited service takes 2 to 5 business days.. However, please note that legal holidays that fall on the weekend may be moved, at our discretion, to the previous Friday or the following Monday. A tracking number is automatically sent to you. If you do not receive a tracking number, please contact-us.

For example: if you place an order on Friday, your order will be processed by the following Tuesday, at the latest.

SHIPPING COSTS

All orders are shipped via Canada Post’s expedited service or MaxPak Envelopp with Dicom Express (Quebec, Ontario). We process the orders ourselves and give you a tracking number in accordance with PayPal’s Terms and Conditions. We do not deliver to P.O. boxes.

Province of Québec $6.95 up to 5 kilos except  Iles de la Madeleine, Baie-James as well as all areas exceed central destination more specifically north area.

Province of Ontario: $6.95 up to 5 kilos near all central area, except all north areas.

All other provinces: $8.95 up to 5 kilos near all central area, except all north areas.

Those prices are applicable for an order below 10 kilos weight.

For an order between 5 kilos and 9.95 kilos an extra charges of $5.00 for Quebec and $7.00 for all other provinces will be charged and requested.

For an order of between 10 kilos and 20 kilos an extra charges of $12.00 for Quebec and $15.00 for all other provinces will be charged and requested. For an order of 20 kilos and over the tarrif of the Post-Canada will be applied charged and requested.

An email and request of payment will be send via paypal. On receipt of payment your tracking informations will be confirmed.

 

VACATIONS AND LEGAL HOLIDAYS:

Christmas holidays closed from December 22nd 2014 to January 5th 2015

Easter Monday

Victoria Day the Monday before May 24th

Fête Nationale du Québec June 24th

Canada Day July 1st

Labour Day 1st Monday in September

Thanksgiving 2nd Monday in October

Should a technical problem beyond our control arise, a message will be posted on the screen.

SALES TAXES

Sales taxes will be applied on taxable products in accordance with the governing laws.

Sales taxes are calculated according to the end destination and not their shipping point.

  • Québec GST 5% and PST 9.975% = 14,975%
  • Ontario : 13%
  • British Colombia: 12%
  • Alberta, Manitoba,  Saskatchewan taxes: 5%
  • New Brunswick, Nova Scotia, Newfoundland and Labrador taxes: 13%

EXCHANGES AND REFUND

In the case of a defective product, you must ask for a return authorization by e-mail, contact-us, and supplying the following information: name and description of the product, quantity to be returned, invoice number and date, reason for exchange or credit. Once we have received the merchandise, you will be sent a confirmation that your request is being processed. Shipping costs are not refundable. We accept returns within thirty (30) days of the shipping date. Manufacturers’ guarantees apply.

NON-RETURNABLE MERCHANDISE

Unfortunately, certain products cannot be returned:

There is no exchange or refund for hygenic products, bedding products, clothing or fabric that has been worn or washed, personal products that were used, sales or clearance items, seasonal products (i.e. seeds). For all certified Organic Products they must be return in their original packaging and scelled.

Please note that the afore-mentioned do not include defective products under the manufacturer warranty, which may be returned according to our returns policy.

CONDITIONS

Buygreenonline.ca reserves the right to refuse an order.

GENERAL INFORMATION, QUESTIONS OR COMMENTS

Should you have a question, please do not hesitate to contact-us. We will be pleased to answer you in a timely manner. If you would prefer that we call you, please leave a number where you may be reached.

CONFIDENTIALITY AND INFORMATION PROTECTION

The information you give us, either when making a purchase or opening an account, is encrypted with SSL Technology. This is an encryption protocol for the transmission of private information. Online orders are protected by PayPal.

Buygreenonline is concerned with the protection of your private information. We will not share this information with anyone. The personal information you give us will never be shared or sold to third parties. We use this data to process orders and to offer a more personalized shopping experience.

PRICE POLICY

Prices are subject to change without notice.

We try to give you the best prices at all times.

ORDER CANCELLATION

Cancellations must be made before the goods are shipped. If the cancellation is made once the goods have already shipped, you must return the order at your expense and the refund will be issued once the goods have been received and checked. Please contact-us of your wish to cancel your order as soon as possible.

BACK ORDER

If a product is on backorder or sold out, a message to this effect will appear at the time of the order.

Thank you for your confidence! We are happy to have you as a customer.

THE TEAM at BUYGREENONLINE